General Information

ORDERS

BLANK ORDERS: Unimprinted items are priced at EQP. Blank items normally ship within 24 hours. Place orders by emailing asisales@alpi.net

BELOW CATALOG MINIMUM: Add $65/v, subject to approval. Under 100 pieced shipped unimprinted only. No minimum on unimprinted items. Place orders by emailing asisales@alpi.net

OVER/UNDER RUNS: Overruns or underruns of up to 5%. Overruns will be shipped and billed accordingly. If exact quantity is requested, an underrun may result.

CANCELLATIONS: Orders canceled after our acceptance will be charged a cancellation fee of $30/v plus any costs incurred up to time of cancellation. Cancellations of non-stock or special order items are not accepted.

CLAIMS & RETURNS: ALPI is not responsible for delays or damages en route. Freight claims must be placed by the purchaser directly with the carrier.
All claims must be placed within 20 days from shipment. Claims filed after 20 days will be considered on a case-by-case basis regarding reprints, discounts, etc. Return shipping charges and a 10% restocking fee applies to return of blank items. All returns must have a return authorization number. Please contact ALPI before returning any merchandise.

CO-OP PROGRAMS: Contact ALPI for details.

PRODUCTION TIME: Imprinted product: 4-5 working days after approval of artwork, pending stock availability, credit approval and imprinting method used. Non-imprinted product normally ships within 24 hours. 1, 2 or 3-day rush service available, please see Rush Service.

RUSH SERVICE

1 day rush: add 30% of original cost per piece.
2 day rush: add 15% of original cost per piece.
3 day rush: available at no cost, subject to print shop capacity.
- 1 color, 1 location imprints only.
- Maximum quantity: 2,500 pieces.
- Inventory levels or print shop capacity may limit rush service availability.
- Purchase order, camera ready artwork and signed paper proof must be in our hands to start of production.
- Proof edits will delay production.
- Any information (orders/camera ready artwork/payments/etc.) received after 12 noon Pacific Time will cause the order to move to the next business day for production.
- Rush orders are accepted only from accounts with established credit in good standing or full prepayment is required at time of ordering.

SAMPLES

Sample requests must be in writing and sent to samples@alpi.net. Up to $5 net of samples are sent at no charge, using customer provided FedEx or UPS account number. USPS service is not available. Additional samples are billed at net EQP pricing. Samples ship in 1-2 business days. Contact Alpi directly for same day samples.

ARTWORK

CAMERA READY ARTWORK REQUIRED. ARTWORK TEMPLATES ARE AVAILABLE AT WWW.ALPI.NET

E-Mail art directly to our art department: art@alpi.net. Please include company name, phone number, contact name and PO number for prompt and accurate response.

ACCEPTABLE FORMATS: Color separated vector based artwork (resolution independent) compatible with PC platform. Preferred format: Adobe Illustrator eps or pdf with no placed images and all text converted to outlines. Paper based artwork accepted subject to approval, additional charges may apply. Multiple color artwork should be sent as composite and color separated.

UNACCEPTABLE FORMATS: Include, but are not limited to CorelDraw, PowerPoint, Microsoft Work, PageMaker. Low-resolution pixel based files (i.e. GIF, JPEG, BMP, TIF, DOC) are not usable. Artwork created for web use will not work. Visit our web site, www.alpi.net, for further submission guidelines.

EDITING & SPECIAL GRAPHICS SERVICES: Camera-ready artwork is required. If you are unable to provide camera-ready artwork we can provide an outsourcing service. The following costs are guidelines for this service. 1-color recreates, $15 net. Multi-color recreates, $40 net. Paste up or changes from original artwork charged based on complexity, $15 net minimum. Our in-house art department is available for special design & production needs at $120/v per hour, half hour minimum.

IMPRINT SIZE: Artwork is printed at maximum size unless otherwise requested. Depending on the design, some logos may need to be printed at a smaller imprint size than listed in this catalog. Orders with imprints that exceed our recommended size are subject to additional charges including excessive loss of product

PRINTING

We offer Pad Printing and Laser Engraving (on wood items)

PAD PRINTING

SET UP CHARGE: $40/v for each color. Exact reorders $15/v. If previous artwork is lost or unavailable, new art must be provided.
RUN CHARGE: Under 1,000 pieces $0.28/v per color/location after first imprint. Over 1,000 pieces $0.20/v per color/location after first imprint. First imprint is included in published price. A set-up charge of $40/v will be charged for each color/location.

IMPRINT AREAS: Areas shown are guidelines and may vary based on artwork and product.
COLORS OF IMPRINTING: Standard colors are shown here.

METALLIC IMPRINTS: $0.15/v per piece for metallic ink. Metallic ink is not available on all items. Any ink color can be made with a metallic finish, $0.15/v per piece.

PMS/NON STANDARD COLOR MATCHING: $35/v per color, per order. PMS matches are not guaranteed. PMS matches are indicative of how they appear on a white substrate and will change depending on the color of the item. Other colors, PMS color matches and multi-color printing subject to artwork approval. Imprint colors may print differently depending on the color of the product. Absolute color match cannot be guaranteed on all surfaces. If an exact match is critical, request a pre-production sample, $80/v.

PRINTING UNIFORMITY: Imprints are pad printed and adjusted by hand-eye coordination. We cannot guarantee an absolute uniform imprint on each product. Every effort is made to keep imprints as consistent as possible. Color, consistency, and imprint registration cannot be guaranteed.

LASER ENGRAVING
Most wood items can be engraved.

SET UP CHARGE: $45/v

RUN CHARGE: $0.60/v per piece.

IMPRINT AREAS: Imprint areas for engraving may be different from templates.

PRODUCTION TIME: Additional production time required for engraving orders

PROOFS & CONFIRMATIONS

PROOFS: One paper proof is sent at no charge. Signed approval of location and size of imprint is required before we schedule production and ship date. Imprints shown on paper proof are at maximum imprint size. Changes made to initial proof will incur a $15 net charge per change.

PREPRODUCTION PROOFS: Purchase order required. Domestic pre-production sample $80/v.

VIRTUAL/MOCK UP PROOFS: Charges may apply based on complexity and number of requests. Priority is given to in house orders so production time may vary. Visit www.alpi.net for artwork templates and do-it-yourself virtual sampling.

PACKING & SHIPPING

Rates are based on dimensional weight. Due to fluctuations of fuel surcharges and freight classifications, ALPI is not responsible for differences between estimated and actual freight charges.
SHIPPING METHOD: Orders shipped by method indicated on Purchase Order and billed accordingly. Account number required for carriers other than FEDEX ground.

USPS: APO addresses only. $5/v per carton in addition to freight costs.
DHL: Customer must arrange for shipment pick up, provide account number and add cost of $10/v per carton.

INTERNATIONAL SHIPMENTS: All international shipments must be billed on a third party shipping account number provided by the customer and must ship via FEDEX or UPS. All charges, including duties and taxes, address corrections and residential delivery charges unpaid by recipient, will be billed net to distributor. All costs incurred by returned international orders will be billed to the distributor. Contact Customer Service for additional information on charges and restrictions. ALPI is not responsible for delays caused by Customs clearing. Orders to Mexico must ship to a US address.
DROP /SPLIT SHIPMENTS: $15/v per address after first address. Limited to 10 locations, with 100 piece minimum per address.

INCORRECT ADDRESSES: $20/v plus carrier charges per package.

CHANGES TO SHIP METHOD OR ADDRESS: Changes made within 48 hours of shipping, must be submitted in writing, acknowledged by ALPI and cannot be guaranteed.

C.O.D. ORDERS: Not accepted.

PACKING: Squeezies stress relievers are normally bulk packed. Specific quantity request per polybag $5/v per bag. Other special packing requests could incur additional costs and or require additional production time.

ADDITIONAL INFORMATION

PRODUCT UNIFORMITY: All SQUEEZIES are individually made and imprinted by hand. Colors shown in the catalog are for your reference. Actual item colors may vary from catalog representations. Colors or design of stock items may vary slightly from one order to the next. Density of stress relievers may vary due to material properties.

PRICING: Prices are effective at time of publication and subject to change without notice. Current product pricing is available at www.alpi.net.

AVAILABILITY: Items can be discontinued for various reasons. Visit www.alpi.net for current status.

SAFETY: The products in this catalog are not children's toys. They are not intended for use by children or pets. They may present a choking hazard to children under 3 years of age. ALPI products are safety tested and meet U.S. safety standards for promotional products. Orders intended for children under 12 years old must be declared. These orders require CPSIA imprint or labeling to be compliant. Add $0.20/v per piece.

SALES TAX: In accordance with California law, goods shipped to an address within California will be charged sales tax unless the purchaser has a resale permit issued by the California Board of Equalization and has provided Alpi with a valid resale certificate. Contact your sales rep. for instructions on how you may qualify for an exemption from the tax.

CATALOGS: Catalogs are always free at Alpi. Send catalog requests to samples@alpi.net Catalogs are sent by US mail at our expense. Please provide your account number to receive catalogs by an alternate shipping method.

TRADEMARKS USAGE: Any customer logos shown herein are for reference only and do not constitute any implied endorsement.

PAYMENT TERMS: Net 30 days within credit limits for active customers in good standing. Terms for new accounts and accounts inactive for over 1 year are 50% prepayment with balance on Net 30 with approved credit. Full Net 30 terms may be obtained following third order, subject to credit approval. We accept Visa, MasterCard and AMX.

RETURNED CHECKS: A $25.00 service charge will be applied, and terms may be changed to prepayment for future orders.